I popped over to Wakefield last week to meet up with a friend for lunch and shopping.She recommended we go to Deli Central. It was too windy to sit outside, which was a shame as there are plenty of seating looking over the pedestrianised area and fountain at the Bullring.
Inside the cafe, there are shelves packed with lovely deli goods such as jars of pickles and bottles of wine. The refrigerated counters run up the other side of the room. In there was a selection of salads, cakes and a fantastic array of cheeses.
We ordered a pot of tea and two portions of the homemade quiche, and then sat back and had a lovely chat and a cuppa while we waited. And waited. After 15 minutes we wondered what was taking so long and asked for our food.
The quiche itself was a really good home made home made job and the salads that came with it were varied with nice dressings.
When we got up to the pay, the man who looked to be the manager dashed over to the till and then without prompting apologised for the delay in food and offered to knock the price of the drinks off the bill as a gesture of good will. At £6.45 a portion (including salad) its not the cheapest, but you get what you pay for- and this was all freshly prepared, home made stuff.
So the meal was not ideal due to the delay but everyone makes mistakes and I was impressed at the way the waitress straight up confessed the mistake and then everyone pulled in together to get it fixed. It shows that the place has a great attitude towards customer service and as a result I would happily go back.
Deli Central
*Comfortable surroundings
*Great customer service
*Tasty light meals
20 Northgate
The Bull Ring
Wakefield
WF1 3AA
01924 365 102
Wakefield


2 comments:
Nice to hear that customer service is not dead. I would far rather deal with people who being human make the odd mistake but make rapid amends than people who do not care or at least give that impression.
Thanks for the very nice comments about our Deli. We would love to see you again next time your in Wakefield
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